REFUND
Refunds initiated by the Client
General rules
Tickets purchased at a refundable rate are subject to return at the Client’s initiative only upon applications received on the
ticketgo.kz website no later than 72 hours (3 days) before the Event. The Rules
of the Event may include other conditions for
the return of tickets.
Refunds are issued to the same account (bank card) used for payment. The
timeframe for refund depends on the payment method and may take up to 30 days.
According to the terms of the Offer Agreement 10% deduction from the ticket cost will be applied.
The service fee if applied is non-refundable.
Partial ticket refund and exchange of a ticket for another ticket are not allowed.
In case of incorrect operation of the ticketgo.kz website, claims for refunds
will be accepted a screenshot or a video of the error is provided.
Ticket return procedure
Log in to the “My tickets” section
Check that your phone number or email address is displayed in your profile
Select the ticket you want to return, press the “Open ticket” button
Read the return policy, check the “I agree” box, and press the “Return
ticket” button.
Wait for result.
Refunds for canceled events
A full refund of ticket cost including service fees (if applicable) for
canceled events will be issued automatically. The funds will be returned within
30 days to the same account used for payment.
Refunds for postponed events
In case the Organizer postpones the date or location of the Event, the
Client has the right to return the cost of the ticket. The service fee if applied
is non-refundable.
Proceeded only upon request and only by the client who placed an order on
the ticketgo.kz website within 72 hours (3 days) from notification of the
postponed event. Requests received late than 72 hours (3 days) from notification
will not be proceeded.
If the Event postponed more than 6 months, the Client has the right to
return the full cost of the ticket including the service fee, if applicable.
Request must be received within 72 hours (3 days) from notification date.
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